Privacy Policy – The Lankan Fix

At The Lankan Fix, your privacy matters to us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us about our catering services.

1. Who We Are
The Lankan Fix (“we”, “our”, “us”) is a UK-based catering and street food business providing private event, wedding, corporate and festival catering services.

Website: https://thelankanfix.com
Email: hello@thelankanfix.com

For the purposes of data protection law, we are the “data controller” of your personal information.

2. What Information We Collect
We may collect and process the following information:

Information You Provide Directly
– Name
– Email address
– Phone number
– Event details (date, venue, guest numbers)
– Dietary or service requirements
– Messages submitted through contact or booking forms

Technical Information
– IP address
– Browser type
– Device type
– Website usage data
– Pages visited and time spent

This information may be collected through cookies or analytics tools.

Payment Information
We do not store payment card details on our website.

Payments are processed securely via trusted third-party providers.

3. How We Use Your Information
– We use your personal data to:
– Respond to enquiries
– Provide quotes and confirm bookings
– Deliver catering services
– Communicate about your event
– Improve our website and services
– Comply with legal or regulatory obligations

We do not sell your data.

We do not share your information for marketing purposes.

4. Lawful Basis for Processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases:
– Contractual necessity – to provide services you request
– Legitimate interest – to improve our website and operations
– Legal obligation – where required by law
– Consent – where applicable (e.g., cookies)

5. Cookies & Analytics
We may use cookies and analytics tools such as Google Analytics to:
– Understand visitor behaviour
– Monitor website performance
– Improve user experience

You can control cookies through your browser settings.

Disabling cookies may affect some website functionality.

For more details, please see our Cookie Policy.

6. Data Storage & Security
We take reasonable technical and organisational measures to protect your data, including:
– Secure hosting
– Password-protected systems
– Limited access to authorised personnel

We retain personal data only as long as necessary to:
– Fulfil booking obligations
– Comply with tax or legal requirements
– Resolve disputes

After this period, data is securely deleted.

7. Your Rights (UK GDPR)
You have the right to:
-Access your personal data
– Request correction of inaccurate data
– Request erasure (“right to be forgotten”)
– Restrict processing
– Object to processing
– Request data portability

To exercise your rights, contact:
📧 hello@thelankanfix.com

If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO) in the UK.

8. Third-Party Links & Embedded Content
Our website may contain:
– Social media links
– Embedded Instagram, TikTok or YouTube content
– External booking platforms

These third parties may collect data independently.

We recommend reviewing their privacy policies before sharing personal information.

9. Advertising & Marketing Tools
We may use advertising platforms such as Meta (Facebook) Ads, Instagram Ads, or Google Ads to promote our services.

These platforms may use tracking technologies (such as Meta Pixel or Google Ads conversion tracking) to measure advertising performance and understand how visitors interact with our website.

These tools may collect anonymised data such as:
– Pages visited
– Time spent on site
– Device type
– General location data

We do not receive personally identifiable information from these tools unless you voluntarily submit it through our forms.

You can control ad personalisation through your browser settings or the relevant advertising platform.

10. Updates to This Policy
We may update this Privacy Policy periodically.

The latest version will always appear on this page.